Accessibility

TMX is committed to providing an environment that is safe and barrier-free for all TMX employees, potential TMX employees and members of the general public requiring Accessibility1. TMX recognizes the corporate and business benefits that result from providing a work environment, as well as products and services that are accessible to all. As such, TMX is dedicated to ensuring that TMX managers and TMX employees are aware of the requirements prescribed under the applicable laws and regulations2, so that TMX customers, TMX employees and members of the general public are provided with the accommodation they require.

If you have questions or would like to provide your feedback regarding TMX's accessibility measures, please contact us at accessibility@tmx.com.We will review your questions and feedback and reply in a timely manner.

TMX Accessibility Policy

Purpose

The purpose of the Accessibility Policy is to ensure that TMX Group Limited and applicable subsidiaries:

  1. treat TMX employees, job applicants, clients and other members of the public requiring access to TMX premises, products, services and information, equitably, fairly and in a way that allows them to maintain their dignity and independence; and
  2. provide an accessible work environment, products, services and information that meet the needs of people with Disabilities3.

Scope

  • This Policy applies to all TMX employees in Canada and to potential TMX employees who are applying for employment with TMX at our Canadian offices.
  • This Policy applies at all stages and to all aspects of the employment relationship, including recruitment and selection, promotions and transfers, and conditions of work such as hours of work and leave of absence.
  • This Policy applies to TMX customers and other members of the general public requiring access to TMX premises, products, services and information.

Guiding Principles

  • TMX is committed to ensuring fair, equitable and accessible employment practices to all TMX employees with Disabilities, including job applicants during the recruitment process and once hired.
  • TMX recognizes the importance of training employees on applicable Accessibility Standards.
  • TMX is committed to meeting the accessibility and communication needs of people with Disabilities, including a publicly available process for receiving accommodation requests and feedback, as well as ensuring that TMX public web pages and web content conform with the Web Content Accessibility Guidelines ("WCAG") 2.0, Level AA.
  • TMX will use and manage any Personal Information collected and processed as a result of this Policy in accordance with the applicable TMX Privacy Policies.

TMX Accessibility Standards

The Accessibility for Ontarians with Disabilities Act ("AODA") is the legislation introduced in Ontario with the goal of having a fully accessible environment for people with Disabilities by 2025. While this is Ontario based legislation, our Accessibility Policy is in effect in all our Canadian offices since we believe that the goals of the program are consistent with our vision of being an inclusive and welcoming company for all.

AODA covers five areas with most of the provisions impacting TMX aimed at ensuring our products, services and information are accessible and that all staff are trained to meet and work with people with Disabilities. A summary follows:

  1. Customer Service Standards: TMX must establish policies, practices and procedures on providing goods and services to people with Disabilities, including the use of assistive devices, communication using a variety of aids, allowing service animals and support persons on to premises, providing notice when services are disrupted, training for anyone who interacts with the public (not just clients, but consultants, third-party providers, fellow employees, etc.), and a process to get feedback on the way the organization provides goods and services, including actions taken if a complaint is received - information on this process must be made available to the public. People who design policies, products and services must be trained regarding these Customer Service Standards.
     
  2. Employment Standards: TMX must let applicants for employment at TMX know that TMX will accommodate their reasonable requirements if requested by posting the notification publicly on the TMX website, build the required accessibility needs into TMX practices, have a written process to develop and document accommodation plans for TMX employees who need them, and ensure TMX employee safety in an emergency by providing individual emergency responses, as required.
     
  3. Information and Communication Standards: TMX must ensure the TMX website content is accessible according to the WCAG 2.0 Level AA Standards, provide accessible formats and support as quickly as possible when requested at no extra cost, and make feedback process accessible.

 

1 "Accessibility" means the design of products, devices, services, or environments that enable people with Disabilities with the similar ease of access as would be designed for people with no Disabilities.

2 The Government of Canada and many Canadian provinces are working towards making Canada a more inclusive, barrier-free country with a number of accessibility-related laws shaping our federal and provincial legislation, including the Accessible Canada Act ("Bill C-81"), the Accessibility for Ontarians with Disabilities Act ("AODA"), the Accessibility for Manitobans Act ("AMA"), the Nova Scotia Accessibility Act, Quebec's Act to Secure Handicapped Persons in the Exercise of their Rights with a View to Achieving Social, School and Workplace Integration and the proposed Accessible British Columbia Act ("Bill 6").

3 "Disability" means a physical or mental condition that limits a person's movements, senses or activities.