April 14, 2022
TMX IP Notice 2022-015

TMX Group

TMX Information Processor

Technical Issue Impacting TMX IP Data - Update and Resolution

Attention TMX Information Processor Clients

TMX experienced a brief network interruption this morning at approximately 11:47 am that impacted client connectivity to TMX, including all venue feeds to the TMX Information Processor.

Upon reconnection. missed data packets were recovered and data remained stable for the remainder of the day. The one issue that remained was that the CDF group of feeds, which are normally synchronized between MCC ad TCF, were no longer synchronized and clients were advised to no longer packet arbitrate between the two sources.

The root cause has been identified in our network and additional protocols have been put in place to prevent a recurrence. We can confirm that the disruption was not cyber related.

We sincerely apologize for any inconvenience this may have caused.